Access To Essential Care Products Made Easy
EMX Members receive access to discounted HME & DME products through a verified, simplified ordering network. From eligibility confirmation to home delivery, EMX connects members to compliant fulfillment partners who ensure orders meet coverage requirements and arrive on time.
Members gain a clear, secure way to access essential care products without confusing forms, delays or uncertainty. Everything is handled through one connected system designed to make ordering easy, accurate & dependable.
Leslie S.
Customer Support Specialist
Specialties
Leslie is usually the first voice a client, caregiver, or insurance contact hears, and she takes that seriously. Her role in Customer Support is built around one straightforward goal: make sure every person who reaches out feels heard, helped, and not left waiting. She keeps things moving with a sharp eye for detail and a communication style that's clear without being cold. Behind the scenes, she helps hold the coordination between departments together, which matters more than most people realize in a fast-moving fulfillment operation.
Hobbies & Interests
Outside of work, Leslie loves exploring Southern California, always on the hunt for new spots and local favorites.
Mayra M.
Medical Billing & Support Specialist
Specialties
Mayra started in Customer Support and worked her way into the Medical Billing Department, and that path matters. She understands both sides of the operation, what clients experience on the front end and what it takes to keep billing accurate and compliant on the back end. That dual perspective makes her more effective at her job. She doesn't just process billing; she understands the context behind it. She's also been hands-on in rolling out new software systems and supporting operational improvements across departments, the kind of work that doesn't always get recognized but keeps everything else functioning.
Hobbies & Interests
Outside of work, Mayra enjoys crocheting and spending time with friends and family.
Vicki R.
Fulfillment & Distribution Coordinator
Specialties
Vicki started in Data Entry and has grown into one of the most operationally experienced people on the team. That kind of progression is earned, not given, and it shows in how she works. As Fulfillment & Distribution Coordinator, she oversees the full arc of an order: from entry through warehouse coordination, shipping, and final delivery. She knows where bottlenecks happen, how to prevent them, and what it takes to keep accuracy and timeliness consistent when volume is high and the margin for error is low.
Hobbies & Interests
Outside of work, Vicki is active in her community and takes on home renovation projects with her husband, which says something about how she approaches a challenge.
MJ F.
Director of Operations & Compliance
Specialties
MJ runs the operations side of EMX Health, which in practice means she's involved in almost everything. Compliance, administration, fulfillment coordination, training, safety, internal process management; if it affects how the company functions day to day, it crosses her desk. What that kind of role actually requires is someone who can hold a lot of moving parts without letting any of them slip. MJ brings that through a strong focus on accountability, process discipline, and the kind of attention to detail that keeps a healthcare distribution company operating at the standard it needs to. She's also the person responsible for ensuring EMX Health meets regulatory and accreditation requirements, which isn't just a compliance checkbox; it's what makes the operation trustworthy.
Hobbies & Interests
Outside of work, MJ enjoys cooking, spending time with family and friends, and browsing local farmers markets for fresh ingredients and new ideas.
Derek Zimmer
CEO & President
Specialties
Derek Zimmer has spent his career building service operations people can count on. He started at 19 in delivery & logistics and learned early that in a service business, reliability is everything. Over the years, Derek grew that foundation into a full operating system, managing scheduling, inventory, vendor relationships and last mile delivery across multi-department teams. Every part of that experience was shaped by a simple standard: if someone is depending on you, you do not let them down. That is the standard he brings to EMX Health. In medical supply fulfillment, the stakes are real. Patients need the right products on time. Caregivers need a partner they can trust. Referral sources need to know that when they send someone to EMX Health, that person will be taken care of. Derek built EMX Health around that responsibility, with consistent processes, clear communication and a team that understands what is at stake for the people on the other end of every order.
Leslie S.
Customer Support Specialist
Specialties
Leslie is usually the first voice a client, caregiver, or insurance contact hears, and she takes that seriously. Her role in Customer Support is built around one straightforward goal: make sure every person who reaches out feels heard, helped, and not left waiting. She keeps things moving with a sharp eye for detail and a communication style that's clear without being cold. Behind the scenes, she helps hold the coordination between departments together, which matters more than most people realize in a fast-moving fulfillment operation.
Hobbies & Interests
Outside of work, Leslie loves exploring Southern California, always on the hunt for new spots and local favorites.
